Redington Rod Warranty
Every Redington rod is built to meet the highest quality standards. All new Redington Fly Rods purchased from an authorised Redington dealer, excluding the Crosswater series are covered by our lifetime original owner guarantee*. Guide Flyfishing Limited operates the guarantee in the UK and Ireland on behalf of Redington. For each claim the original owner will be responsible for a £25.00** fee to cover return shipping insurance and processing. International customers will be asked to pay the actual shipping and insurance charges. Guide Flyfishing reserves the right to determine whether to repair or replace any Redington product covered by this warranty.
Redington warranty does not allow for credit or any trading up arrangement. This does not affect your statutory rights.
How to make a claim
In the event of having to make a claim please call the office on 01977 681300 and ask for the service department. Please ask for the correct section as illustrated above. You may be required to return the full rod including any broken sections, together with its warranty card and original invoice or receipt from your retailer*. If this is required please include a note explaining the problem along with the full and correct return address and the relevant payment (as specified above) to cover return shipping, insurance and processing. You may make your payment by cheque or postal order, payable to Guide Flyfishing Limited.
All claims are to be addressed to:
Warranty & Service Dept
Guide Flyfishing Limited
Unit 5, Moor Lane Trading Estate
Sherburn in Elmet
(Guide Flyfishing cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage. Please also ensure that you supply you’re full and correct address, we cannot be held responsible if your item goes missing due to an incorrect address.)
* We regret that we are unable to deal with any returns under the warranty without such proof of purchase.
** Guide Flyfishing Limited reserves the right to alter the handling charges without notice.